Accessorial (Additional)
Services – services such as packing,
unpacking, extra stop, or shuttle that you request
to be performed (or are necessary because of landlord
requirements or other special circumstances). Charges
for these services are in addition to the transportation
costs.
Agent – an affiliated moving
company authorized to act on behalf of the van line.
The agent may handle the booking, origin, hauling and/or
destination services.
Bill of Lading – customer's
receipt for goods and contract for transportation.
The customer's signature acknowledges that the household
goods can be loaded on the van and "released to
the carrier."
Binding/Non-Binding Estimate – a
binding estimate is an agreement made in advance between
the customer and the mover that guarantees the total
cost of the move based on the quantities and services
shown on the estimate. A non-binding estimate is the
carrier's approximation of the cost based on the estimated
weight of the shipment and the accessorial services
requested. A non-binding estimate is not binding on
the carrier and the final charges will be based on
the actual weight and tariff provisions in effect on
the day of the load.
Booking Agent – accepts the
order for the customer's move and registers it with
the van line. The booking agent may or may not be the
origin or destination agent.
Bulky Article – to ensure safe
transportation, some articles included in a shipment
(i.e., big screen TVs, motorcycles, hot tubs, etc.)
require extra handling and/or blocking. Our tariff
provides a schedule of extra charges for such articles.
Carrier – the
moving company providing interstate transportation
of household goods under whose Department of Transportation
registration the shipment is moved.
Claim – statement of loss, damage,
or delay to a household good shipment while in the
care, custody or control of the carrier or its affiliated
agent.
COD (cash on delivery) – shipments
where the customer pays the moving charges at the time
of delivery. For COD shipments, payment is required
in cash or by traveler's check, money order or cashier's
check. If a credit card is used, it must be arranged
with the booking agent because authorization is required
prior to loading. Personal checks are not accepted.
Department of Transportation
(DOT) – the federal agency which,
through the Surface Transportation Board (STB) and
Federal Motor Carrier Safety Administration (FMSCA)
within the DOT, governs the interstate transportation
industry, including movers of household goods.
Destination Agent – the agent
designated in the destination area to be available
to assist or provide information regarding the shipment
to the customer or the van operator.
Diversion – when a customer
changes the destination of their shipment after it
is en route, transportation charges shall be calculated
from the point of origin, to the point at which the
carrier is able to effect the diversion, plus the transportation
charge from the diversion point to the new destination
point.
Exclusive Use of
Vehicle – upon request and subject
to availability, the customer may request and the
carrier may provide an exclusive unit for a shipment.
Transportation charges are based on actual weight
subject to specific minimum weights.
Extra Labor – hourly labor charge
(15 minute minimum) for performing any requested services
for which specific fees are not published. This generally
covers activities such as removing/placing items in
attics/crawlspaces, packing/unpacking owner's furnished
containers, etc.
Extra Pickup or Delivery – linehaul/transportation
charge includes pickup from a single address and delivery
to a single address. Additional charges are assessed
for each stop or call requiring an additional pickup
or delivery.
Fuel Surcharge – the
carrier's tariff provides for a percentage adjustment
to the transportation charge (and SIT Pickup and Delivery)
to aid in the recovery of the increased cost of fuel.
The surcharge, which can change monthly, is based upon
the national average cost of diesel as reported by
the U.S. Department of Energy.
Full-Service Packing & Unpacking – hundredweight
rates that apply based on the weight of the shipment
when the carrier is requested by shipper to pack or
unpack the complete shipment. The full-service packing
rates include cartons and packing labor. The full-service
unpacking rates include the unpacking of carrier packed
cartons and the removal of such debris.
High-Value Article
Inventory Form – the carrier will
have you fill out a high-value inventory form to
list items included in a shipment that are valued
at more than $100 per pound to ensure they are protected
accordingly.
Insurance-Related
General Increase (IRR Surcharge) – the
carrier's tariff provides for a percentage adjustment
to the transportation charge (and SIT Pickup and
Delivery) to aid in the recovery of the increased
cost of carrier's and van operator's liability insurance
expenses.
Inventory – a detailed descriptive
list of the items in the shipment and their condition
before the van is loaded.
Method of Payment – payment
must be in the form of cash, traveler's checks, money
order, a bank cashier's check or a credit card. Credit
card payment must be pre-approved prior to loading.
Personal checks are not accepted.
Non-Allowables
(Prohibited Items) – the Carrier
will not accept shipment property that will contaminate
or damage (i.e., bug infestations, chemicals, propane
tanks, etc.) the carrier's property or the property
of other customers, nor will it remove items that
would damage the article or the premises (i.e.,
furniture that will not fit through doorways).
Further, the carrier will not accept liability
for items of a perishable nature (food, wine collections,
plants, etc.).
Order for Service – a
document authorizing the moving company to transport
your household goods.
Order Number – used to identify
the customer's shipment and appears on the upper
right corner of the Order for Service and the Bill
of Lading. This number should be used whenever the
carrier is contacted.
Origin & Destination Service Charge – a
hundredweight rate that applies based on the weight
of the shipment plus any weight additives and location
where the shipment is picked up and delivered. The
charges compensate the carrier for basic handling and
servicing of the shipment; includes services such as
elevator, stair and excessive distance carries, piano
and organ flight carries, additional transportation
charge (ATC), basic appliance servicing (preparation
of appliances to make them safe to ship), and on shipments
moving transborder between the Frisbie States and Canada,
the import and export service charge.
Origin agent – the agent designated
in the origin area to be available for preliminary
readying of the shipment before movement and/or to
provide information regarding the customer's move.
Overflow – when articles to
be shipped are left behind due to insufficient space
on the primary van. An additional van(s) is then utilized
for transportation and delivery.
Overtime Loading & Unloading Service – if
you request loading or unloading on a specific date
which is a Saturday, Sunday or a holiday, an overtime
charge, based on the weight of your shipment is assessed.
This is also true if you request the service to be
performed after working hours (i.e., between 5 p.m.
and 8 a.m.) on any week day, or when prevailing laws
ordinances or landlord requirements will not allow
loading/unloading during normal working hours on week
days.
RapidTracSM – Frisbie's
online shipment tracking system that provides the security
of knowing the location and status of your shipment.
Using your order number you can track your shipment,
any time of the day or night.
Reweigh – before the actual
initiation of the unloading of your shipment, you may
request a reweigh of the shipment. If a reweigh is
performed the actual charges will be based upon the
reweigh weight, regardless of whether the reweigh weight
is higher or lower than the first weight of the shipment.
If you request a reweigh, you must waive your right
to witness said reweigh in writing.
RightTracSM – Frisbie's
inventory control system that replaces hard-to-read
handwritten inventories. Using an advanced bar code
system, each item being shipped is scanned and electronically
inventoried at loading. At delivery, pieces are scanned
a second time, identifying any missing items immediately.
Shuttle Service – used
if the assigned over-the-road van is unable to make
a normal pickup or delivery because of physical constraints
(extremely narrow road, inadequate parking area for
the truck, weak bridge, etc.). A shuttle service is
the use of a secondary, smaller vehicle to complete
the pickup or delivery. Charges for this service are
based on the weight of the shipment and the location
where the service is performed.
Storage-in-Transit (SIT) – the
temporary storage of your household goods in the warehouse
of the carrier's agent, pending further transportation
at a later date. SIT service may not exceed a total
of 180 calendar days. After 180 days, the interstate
nature of the shipment ends and is converted to the
rules of the local warehouseman.
Survey – performed by an agent
to examine the customer's belongings in order to develop
an estimate of move charges.
Tariff – a
publication containing the carrier's rates, rules and
regulations for services performed, applicable to the
customer's move.
Third-Party Services – performed
by someone other than the carrier or its agents at
your request or required by federal, state or local
law (e.g., appliance servicing, crating).
Unpacking – removing
the customer's goods from containers and placing them
on a flat surface, as well as the disposal of such
containers and packing materials. If ordered, unpacking
service must be performed at the time of delivery unless
requested otherwise.
Valuation – a
tariff-based coverage for a customer's household goods
while they are in the care, custody and control of
the carrier. Valuation is NOT insurance.
Van Operator – oversees the
loading, hauling and unloading of your possessions.
VanStar® – state-of-the-art
satellite location and communication system that
allows us to immediately contact our van operators
as they travel to your new location.
Waiting Time – if
you are unable to accept delivery of your shipment
within the free waiting time (i.e., 2 hours) after
notification of arrival at destination, you may request
waiting time until delivery can be made. There is a
charge for the vehicle and manpower for each hour between
8 a.m. and 5 p.m. local time (excluding Sundays or
state/national holidays). The alternative is unloading
your shipment at an agent's warehouse. You will have
storage, handling and delivery from warehouse expenses,
and consequently it may be less expensive to pay for
waiting time, if it is not for an excessive length
of time. The carrier is not obligated to provide waiting
time, but we will do so when it does not result in
the delay in the delivery of other customers' shipments
or does not cause other undue inconvenience to the
carrier.
Weight Additive – some articles
included in a shipment (i.e., camper shells, boats,
canoes, boat trailers, etc.) are comparatively light
and occupy space in the van that is not commensurate
with their weight. For instance, one might load 4,000
pounds of furniture and cartons in the space taken
by a 1,500-pound boat. To compensate for this inequity,
our tariff provides a schedule of additional weights
for such articles.
