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| Can I always
work with the same Frisbie Moving & Storage agent, or should I
call an agent in the same city and state for which the shipment is
originating from each time? |
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| The same agent can handle your transportation needs on
all shipments, domestic and international. |
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| What is a "Tariff?" |
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| This is the list of rules, regulations, available services
and resulting charges used by all motor carriers which provide interstate
transportation. The tariffs are published by each household goods motor
carrier and include its various services. The tariffs are available for
your inspection upon request. |
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| Am I required to have a
crew to load and unload the van? |
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| The amount of labor provided by Frisbie would depend on
the commodity being shipped, the size of your shipment, and the tariff
used to rate your shipment. If your shipment requires more labor than
the tariff provisions provide, your Frisbie Moving & Storage agent
can arrange to meet your labor needs. |
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| What is your standard in-van
equipment? |
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| Blanket pads, straps, full trailer decking, pallet jack,
dollies, J-Bar, and walkboard. |
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| Are your tractors equipped
with a satellite tracking system? |
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| Yes. One of the most important elements to achieving success
in the transportation industry is communication. Because communication
is so important, Frisbie Moving & Storage has made a major investment
and commitment to its customers by installing a satellite tracking system, "VanStar®."
Currently, more than 3,200 Frisbie vans are equipped with VanStar®. |
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| Do you offer shipment tracking
via the Internet? |
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| Yes. With RapidTracSM, you can feel confident
about the safety and whereabouts of your shipment, any time of the day
or night. Once you subscribe to our National Account program, a User
ID and password will be assigned to someone within your company to access
a shipment or information about multiple shipments. By utilizing any
Internet-capable personal computer and accessing the Frisbie Moving & Storage
Web site at www.Frisbievanlines.com,
you can have the most current information regarding your company shipment
at your fingertips. |
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| Has your company implemented
a bar-code inventory system? |
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| Yes. RightTracSM replaces hard-to-read handwritten
inventories. Using an advanced bar-code system, each piece is scanned
and electronically inventoried at loading. At delivery, pieces are scanned
a second time. |
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| My company often ships
high-value equipment, and we frequently need specialized service such
as a liftgate and climate control. Do you have trailers that can accommodate
this type of service? |
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| Frisbie is a total transportation company. As a result,
no shipment is too big, too small or too unusual for us to handle. Our
high-value product crews are experienced in transporting extremely valuable
and delicate items. We provide air-ride suspension on every piece of
fleet equipment. Upon request, we can provide climate control trailers
and liftgate trailers. |
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| It is impossible for a
large tractor/trailer unit to access our docks. How do you handle service
for facilities with this problem? |
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| If the facility provides ample parking close to the entrance
of the building although somewhere other than the dock area, we can provide
extra labor to load/unload. We can also provide a straight truck or smaller
van at an additional charge to load and transfer or transfer and deliver. |
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| How much advance notice
must I give to your company if I need to ship something? |
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| Generally, 48 hours is sufficient. If you are shipping
a roll-out or multiple shipments within a short time-frame, it is best
to contact a Frisbie Moving & Storage agent as far in advance as
possible. |
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| What is the meaning of
the term "valuation?" |
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| Valuation is a tariff-based coverage for a customer's
household goods while they are in the care, custody and control of the
carrier. Valuation is NOT insurance. |
